The Host Message Templates™

Guests remember how a host made them feel — and it starts long before they arrive. Fast, warm, well-timed messages are the signature of a five-star host, and staying responsive is one of the measures Airbnb rewards on the way to Superhost (a 90% response rate).

Casa Certa Guest Message Templates give you a ready-to-send message for every moment from booking to review — booking confirmation, check-in details, a mid-stay check, checkout, the review request, and the tactful ones (late checkout, a house-rule nudge). Warm, personal, and correctly timed.

What makes it different. The judgement is built in. Each message tells you what earns five stars at that moment — including the best-practice deposit-return timing guests quietly notice — and the channel-dependent ones are tagged "best for direct bookings." You're not just copying words; you're learning the timing.

What's included:

• 10+ editable messages covering the full guest journey
• A short "why this works" note on each
• Booking, check-in, mid-stay, checkout & review request — plus the tactful ones
• Copy-paste ready for Airbnb, Booking.com, WhatsApp or email
• A4 and US Letter versions

Free bonus included. Every order includes The Five-Star Host Reference — a one-page cheat-sheet of the numbers behind a five-star stay: turnover times, the linen 3-par rule, supplies PAR & cost, and the Superhost scorecard.

Why Casa Certa. Casa Certa is built around your guest's whole journey — from the first message to the final review. Each product raises one stage of the stay, so a five-star experience becomes something you deliver every time. One coherent system, built from a real hosting method — not 1,000 disconnected templates.

This is a digital download. Instant download, no shipping. Edit in any PDF reader (no Canva). A4 and US Letter included. Fillable and type-over — make it yours in minutes.

Casa Certa · The Calm Living Studio — calm, considered systems for a well-run home and a five-star stay.